AMS Maintenance
+ 4 years of continuity in services
+ 400 managed applications
+ 125,000 working hours per year
+ 10,000 tickets per year
Evaluation of customer satisfaction
Service Quality Plan
General Service Planning (Transition, Stabilization, Regular Service, Reversal)
Consolidating the application management and maintenance service providers (AMS) and evolve to a service model governed by Service Level Agreements (SLAs).
Improve end-user satisfaction by ensuring the best service to achieve the customer's desired results.
Reduce the technical involvement of Project Managers in maintenance service tasks, redirecting their workload to management tasks.
Establishing procedures that provide information to organisations to be able to make decisions that guarantee the proper evolution of management activities and computer applications.
Establishing a common operational service provision and transferring workload to AMS external supplier to provide a more efficient and continuous service.