
AMS Maintenance
+ 4 years of continuity in services
+ 400 managed applications
+ 125,000 working hours per year
+ 10,000 tickets per year
Our figures speak for us.
Values that define us.
Outcome of enthusiasm and entrepreneurial mindset.
Our trajectory and projects scope.
Attitude that makes the difference.
We promote innovation projects.
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A team willing to help and close to you
Modernising the public authorities and their interaction with citizens.
Encouraging a digital and omni-channel digital conversion.
Solutions and products to boost the healthcare system.
Over 2,500 editors use our CMS system for media.
We turn our clients into the best tourist destinations worldwide.
We are leading the growth of the sector thanks to our own software developments.
We integrate solutions, technology and systems to connect our customers with their clients.
A management solution for technicians’ jobs, alerts generation, legal documentation, warehouse processes and invoicing.
Supply and distribution processes operation and management of Technical Assistance Services.
We aim to provide you with a professional career in the IT sector, offering you the opportunity to grow and expand your skills with us.
We offer the chance to improve while enjoying doing what you love.
At Hiberus we help you to focus your professional development according to your interests and motivations.
+ 4 years of continuity in services
+ 400 managed applications
+ 125,000 working hours per year
+ 10,000 tickets per year
Organisations evolve strategically by strengthening the management of their IT services, skill focus, efficiency and operational excellence and IT security.
Evaluation of customer satisfaction
Service Quality Plan
General Service Planning (Transition, Stabilization, Regular Service, Reversal)
Efficiency and transformation in the Service Development and Maintenance Models of Applications
Through our AMS model we chase the following objectives:
Consolidating the application management and maintenance service providers (AMS) and evolve to a service model governed by Service Level Agreements (SLAs).
Improve end-user satisfaction by ensuring the best service to achieve the customer's desired results.
Reduce the technical involvement of Project Managers in maintenance service tasks, redirecting their workload to management tasks.
Establishing procedures that provide information to organisations to be able to make decisions that guarantee the proper evolution of management activities and computer applications.
Establishing a common operational service provision and transferring workload to AMS external supplier to provide a more efficient and continuous service.
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