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CIAM (Customer Identity & Access Management)

Digital identity as a cornerstone of security and a driver of business

#WE ARE
DIFFERENT

#WE ARE
DIFFERENT

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We secure the network core in over 70 branches using state-of-the-art security technology.

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Enhanced network perimeter detection and renewal capabilities using AI and ML.

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We enhance the resilience of your perimeter and your detection capabilities by incorporating AI and ML.

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Migration to new technology at the heart of the security system, improving traffic ingestion.

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Deployment and security operations in your multi-cloud environment, firewalls, load balancers, deep packet inspection, SSO.

Digital identity is the new security perimeter

In today’s digital ecosystem, identity is the new perimeter. The strategic challenge for organisations is not only to implement robust controls, but to ensure that these optimise the customer journey rather than acting as a barrier. Poor identity management not only increases vulnerability to fraud and account takeover (ATO), but also has a negative impact on conversion rates and brand reputation.

At hiberus Cyber, we design business-oriented CIAM architectures. We combine advanced security, intelligent authentication and user experience to protect every digital interaction without adding unnecessary friction. Our vision integrates identity, compliance and customer experience into a single strategy designed for cloud-based, omnichannel and highly scalable environments.

What sets us apart

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hiberus’ CIAM capabilities

Comprehensive identity architecture designed for resilience

Adaptive and contextual authentication (MFA)

Intelligent real-time verification based on user context (device, location and behaviour). We guarantee invisible security that only intervenes in the event of genuine fraud risks.

Passwordless and biometrics

We break down barriers using biometrics and Single Sign-On (SSO). A single identity for your entire digital ecosystem that boosts conversion rates and customer loyalty.

Consent and privacy management

Regulatory compliance (GDPR, PSD2) built into the design. Granular and transparent management of privacy preferences to ensure interactions that are transparent, traceable and lawful.

Account Takeover (ATO) Prevention

Proactive protection against targeted attacks and fraudulent registrations. We use advanced telemetry to protect your brand’s reputation and the integrity of your customers’ accounts.

How we implement a CIAM strategy

We have designed a structured process to turn brand identity into a strategic asset, ensuring security and a seamless user experience:

Audit and flow mapping

We analyse your current systems to identify user volumes, access patterns and critical points in the customer journey (registration, login and password recovery).

Requirements definition and UX

We define the functional capabilities (SSO, adaptive MFA, social login) and the technical requirements for scalability and performance that your business needs.

Setup and connectivity

We carry out the technical configuration of the CIAM platform and ensure robust and secure integration with your front-end and back-end environments.

Deployment of capabilities

We implement end-user workflows, from strong authentication to advanced profile management and centralised consent management.

#
THINGS
HAPPEN  
HERE

We defined and developed the new Core Banking system for IberCaja

Ibercaja

This project, undertaken for one of Spain’s largest banking groups, involved a complete overhaul of the bank’s technological infrastructure to enhance operational efficiency and deliver more advanced and personalized financial services to its customers.

Strengthening cybersecurity to protect assets and sensitive data

Nationale Nederlanden

We implemented a comprehensive security solution for Nationale Nederlanden to safeguard their digital infrastructure, effectively minimizing cybersecurity risks and protecting critical assets and sensitive information.

Advanced security for the industrial sector

We enhanced the security of HMY's systems through a tailored approach, ensuring the protection of sensitive data within the healthcare sector.

Comprehensive IT services for MAZ

Maz

For over a decade, the nationwide mutual insurance provider with 80 centres has relied on hiberus to implement cutting-edge technological solutions. With availability, accessibility, and security as core goals, we’ve enhanced their structure and workflows using .NET, 4GL, SharePoint, and custom management apps.

Comprehensive audit and pentesting for enhanced security

We supported Zerca in identifying critical vulnerabilities across their infrastructure, significantly strengthening their security protocols and overall defense posture.

Advanced security for the industrial sector

SGS

We conducted a thorough code security analysis, helping SGS ensure the reliability and integrity of their applications.

Real-time security

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We implemented a real-time security solution to protect the infrastructure and APIs, increasing response capabilities and minimizing cybersecurity risks.

The people who make our success possible

‘We help security and IT managers focus on the most important data, giving them control over their data by filtering out the noise to provide detailed, real-time insights.’

Eduardo Gistau

Global Head of Cybersecurity

“We turn vulnerabilities into actionable insights for our clients’ operations, aligning cybersecurity with business objectives.”

Nicolas Riveros

Cybersecurity Area Manager

‘We monitor and maintain constant visibility of exposed assets in order to anticipate threats and proactively protect our operations.’

Leonardo Guerra

Security Monitoring Team Leader

‘It is in our DNA to combine artificial intelligence and automation to reduce response times and improve the protection of critical assets.’

Luis Felipe Romero

Team Leader for Development and Innovation.

Request your personalised CIAM assessment

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Why Hiberus?

FAQ

Whilst traditional IAM focuses on employee management and internal access control, CIAM is designed for large-scale external user engagement. Its primary focus is to balance robust security (fraud protection) with a seamless user experience (UX) that drives conversion and customer loyalty.

A modern CIAM system drastically reduces cart abandonment through the use of social login, biometrics and passwordless authentication. By removing friction during login and registration, we facilitate a faster and more satisfying customer journey, which has a direct impact on business results.

Our solutions include native modules for consent and preference management. This enables organisations to capture, store and update user permissions in a granular manner, ensuring that the processing of personal data strictly complies with current regulatory frameworks and the principle of ‘Privacy by Design’.

Yes. Our platforms are designed to integrate via API with the leading platforms on the market (Salesforce, SAP, Adobe, etc.). This enables the creation of a ‘single source of truth’ regarding customer identity, enriching marketing profiles with secure behavioural and access data.

We implement adaptive authentication capabilities and anomaly detection based on contextual intelligence. The platform analyses signals such as geolocation, device type and user behaviour to identify account takeover (ATO) attempts or fraudulent logins in real time.

Absolutely. We use “hot” or incremental migration methodologies that ensure the transition to the new platform is seamless for the end user. We minimise operational risk and guarantee the integrity of existing credentials and profiles throughout the process.

Our solutions are deployed on cloud-native infrastructures offering high availability and automatic scaling. Furthermore, from our centres of expertise, we monitor operations 24/7 to ensure that the identity system responds with low latency, even when faced with massive volumes of concurrent requests.

Because we combine business acumen with technical excellence. As one of Spain’s top three IT providers (Whitelane 2025), we do more than just deliver software; we design an identity strategy that protects your brand, secures your data and improves conversion rates across your digital channels, backed by a team of over 500 certified experts.

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