We manage more than 2,000 appointments per month in more than 200 points of sale.
#WE ARE
DIFFERENT
#WE ARE
DIFFERENT
Functionalities
The modularity and adaptability of Sintra, our efficient management software, allows total customization to each business and project.
Resource management in a centralized system
- All resources and services on a single platform
- Intelligent optimization of time, agendas and calendars
- Back office with roles and permissions structure
- Centralized data to improve information traceability, control the history of each resource, service or appointment, and make data-driven decisions
- Integration with third-party systems (ERP, CRM, etc.) for a global and unified view of resource usage
Appointment
- Reservation of agent, service or material resources
- Confirmation, reminders and appointment management (modification or cancellation) via email, SMS or WhatsApp
- Interactive calendar with real-time display of agent and resource availability
- Multilingual tool
- Customizable design adapted to your brand, with configurable Look&Feel, responsive and compatible with any device
- Easy integration with CRMs, Microsoft 365, and other key platforms of your digital ecosystem
- Fully connected with the hiberus ecosystem of solutions, enhancing the synergy between systems and processes
Digital care, centralized management system
- All your customer service channels on a single platform: WhatsApp, phone, video, webchat, SMS and more
- Automatic reception of queries 24/7, without interruptions
- Intelligent distribution of queries, routing each query to the most appropriate agent according to availability, language or specialization
Intelligent service through ChatBot
- Bots and omnichannel virtual assistants via WhatsApp, webchat and other channels
- Appointment booking directly through a virtual assistant, without human intervention
- Previous consultancy and customized flow design adapted to the processes and needs of each organization
- Integration with CRM and management systems
- Speech-to-text and text-to-voice conversation for accessible customer care
- AI, Machine Learning and continuous retraining for improved response accuracy
- Possible sharing of links and files or redirection to human agent
Remote video and telephone support
- Appointment booking for telephone or video call service, without the need to install additional tools
- Screen-sharing and real-time chat options
- Reduced unnecessary travel and improved sustainability impact
On-site service
- Customizable interactive kiosk for arrival notification
- Efficient identification via QR reader for easy presence validation and ticketing
- Shift viewers with multimedia content to enrich the waiting room experience
- Intelligent agent assignment according to each user's needs
- Coverage of multiple service scenarios to adapt flows to each appointment type
- Post-appointment survey module to measure satisfaction and identify improvement opportunities
All physical point information in one place
- Integration with point of care locator
- Complete flow from point-of-care location to appointment booking
- Central repository of locations and service locations
- Consistency of data across all your channels, countries, languages and brands
Advanced analytics
- Transform information into value with intelligent dashboards, real-time metrics and customizable reports
- Detailed analysis for each use case, type of service or service type
- Customized dashboards for each point of care to visualize individual point of care performance
- Integration with data visualization tools such as Power BI
Tailor-made optimization for your industry
Public Sector
Online processing, service and consultation for citizens and companies. Digitalizes face-to-face services.
Retail and Distribution
Personalized online and physical customer service. Increase customer satisfaction.
Healthcare
Medical practices, reduction of risk due to crowded waiting rooms, delays and burden on staff. Leisure Sector Increase the satisfaction of your loyal customers in your subscription, renewal or pass collection campaigns, reduce the stress of your staff.
Customer experience: Banking, Insurance and Manufacturing
Increased confidence and personalization of the customer experience, selection of customer service channel, immediate resolution of doubts.
Transports and Logistics
Optimization in the management of material resources, autonomous arrival planning, reduction of peak demand.
Leisure and Tourism
Increase the satisfaction of your loyal customers in your subscription, renewal or pass collection campaigns, reduce the stress of your staff.
Why choose Sintra
Cloud services
Sintra offers a cloud solution that ensures continuous evolution and maximum security for resource, reservation and customer management.
Adaptable and modular
Designed to fit any customer and industry, with a flexible and adaptable architecture that allows customization of workflows, support for multiple devices and full integration with other tools.
Efficiency
With Sintra, you can desaturate the agents' workload and accurately manage the agenda and shifts. The centralization of information allows a more agile and efficient operation, improving productivity.
Data Intelligence
Integrated solution with advanced analytics, automatic reports, KPIs and graphs to assist in decision making.
Business value
Solution designed to improve the quality of customer service, centralizing reservations and reducing waiting times. In this way, Sintra improves the experience for both users and staff
Total experience
Sintra digitizes and automates the booking and customer service experience, providing autonomy to both users and employees. This translates into a smooth and efficient experience for everyone.
Inspiring customer success stories
Driving the success of leading international companies
#
THINGS
HAPPEN
HERE
We implemented a reservation management software for TXT
We implemented Sintra at an international logistics company to manage the loading and unloading of goods, including capabilities for logistics warehouse modeling, data centralization, and warehouse location on Google Maps.
We integrate Found for service management throughout Iberdrola's network
We integrated the Found solution to geolocate offices and encourage face-to-face or video appointment requests, in order to organize the service in a network of more than 500 collaborators.
Enhancing MAS Prevención’s User Experience
The Occupational Risk Prevention service digitized its offerings and centralized information through Sintra, our intelligent customer experience management software. Its scalability, adaptability, and ability to support new evolutions have enabled improved metrics, reduced effort and travel times, and diversification of service channels.
We are the leading eCommerce & CMS provider for DKV
The European insurance leader trusts our team to develop, implement, and maintain DKV’s new Medical Directory, an online service platform focused on health insurance offerings. We implemented Drupal, a content management system fully integrated into the insurer’s ecosystem. Additionally, we developed a multi-pricing tool that unifies the pricing of all products in real-time within a single platform.
We improved CD Osasuna's appointment management system
We implemented Sintra for requesting appointments for changes of location, in order to improve subscriber service.
We simplify the management of vouchers and appointments for CD Tenerife
We integrated our AFICIÓN360 solution, to combine online season ticket renewal and appointment request management, also integrating payment gateway.
We optimize GAME's logistics with Sintra
We implemented an integrated appointment management system in the 5 warehouses in which it operates, allowing suppliers to reserve a time and dock to unload their trucks and centralize the information and documentation of loading and unloading.
Already using Sintra
The latest news from hiberus
FAQ
Sintra automates repetitive tasks and personalizes operational flows, improving customer service by offering a seamless and efficient experience. In addition, it integrates digital and face-to-face channels, enabling omnichannel customer service that adapts to customer preferences.
Yes, Sintra integrates seamlessly with external tools such as CRMs, Office 365, and other platforms, which facilitates data centralization and improved traceability of information.
Yes, Sintra is fully configurable and adaptable to the specific demands of each client and sector. It allows to customize operational flows, interfaces and functionalities to fit the needs of any organization.
Sintra offers a calendar viewer that allows you to manage the availability of agents and resources in real time. In addition, you can receive, confirm, modify and cancel appointments via email or SMS, with automatic reminders.
Sintra supports service through multiple channels: telephone, webchat, WhatsApp, SMS and video. This allows users to interact through the medium of their choice, enhancing the service experience.
Yes, Sintra centralizes all interaction information in a single platform, which facilitates the tracking and traceability of each consultation or appointment. In addition, it offers an advanced analytics module for customized reporting and informed decision making.
Yes, by automating appointment and shift management, Sintra significantly reduces waiting times, improving operational efficiency and customer satisfaction.
Artificial intelligence at Sintra improves operational efficiency by enabling automated service through chatbots and virtual assistants. With AI and Machine Learning, the system is continuously improved, increasing the accuracy of responses and optimizing the customer experience.
