“We provide public sector staff with the best tools to build a more agile, personalized, and innovative administration.”
Carlos Becana
General Manager of Public Sector
#WE ARE
DIFFERENT
#WE ARE
DIFFERENT
“We design public services and implement digital tools for everyone.”
AI adoption in your administration
Fast AI adoption
We help you develop a strategy for AI adoption and accelerate its implementation, so your administration and its staff don’t get left behind.
AI Governance
We create an AI governance framework that safeguards citizens' rights and enables the effective use of your AI systems.
AI Services
We were awarded 2 out of the 4 prizes at the AWS Summit for our work in defining AI use cases that are closely aligned with the realities of public administration.
Data Governance and Activation
We implement cross-cutting data activation strategies across the entire administration, aiming for a single source of truth. Our focus is on the security, integrity, trustworthiness, accuracy, and reliability of public sector data.
Data and Analytics
We develop architectures for real-time data management, enabling public administrations to gain insights through advanced analytics, data storytelling, and dashboards.
Process Automation
Solutions for your digital spaces
Clear e-service portal
We specialize in the design, development, and maintenance of digital government platforms that enable citizens to easily access public services.
Better citizen support
We help public administrations manage omnichannel service delivery, integrate systems, and ensure instant access to information, improving the experience for citizens who need assistance.
Personalized digital spaces
We create secure digital areas where citizens can access their personal data and administrative procedures. We support public entities in promoting proactive services that anticipate people’s needs.
Digital workplace
We implement digital workplace environments, using Microsoft 365 solutions, allowing public sector staff to work from anywhere with fast and secure access to case files.
Public service strategy and design
Strategic planning
We help define your organization’s strategy by developing strategic plans for digitalization, digital transformation, and the design of public services.
Digital service design
Our human-centered design methodology is tailored to each public administration and allows us to address the end-to-end citizen experience in service processing and engagement.
Accessibility
We implement assistive technologies and conduct accessibility audits to ensure compliance with international standards and legal regulations, guaranteeing inclusion for all individuals.
Digital Experience Platforms
We design, develop, and conceptualize user-friendly and accessible web portals and applications to enhance citizen engagement, working with leading CMS platforms, such as Drupal, Liferay and Adobe Experience Manager.
Simple interaction
We design digital spaces so that users intuitively understand how to interact with them. We apply standard online behaviour patterns and ensure consistency across the entire digital environment.
Findable information
We develop content strategies that help citizens easily find the information they need. We also support you in technological migrations to preserve your existing search engine visibility.
Omnichannel solutions
Our team specializes in developing responsive mobile applications across all technologies. We handle the analysis, design, conceptualization, and implementation of apps across all areas of public administration.
Clear communication
We develop communication strategies to ensure citizens understand us. We use inclusive language for everyone and artificial intelligence to support their interaction with the public administration.
Core technology services
Cloud services
We specialize in the deployment, evolution, and management of complex cloud environments. We offer advanced, end-to-end cloud solutions to enhance scalability, flexibility, and efficiency.
Cybersecurity
We protect the confidentiality of personal data, secure infrastructures, and ensure the safety and trust of citizens in digital environments.
Application maintenance and evolution
We maintain public sector applications, portals, intranets, and technology solutions, providing added value through efficient management and ongoing support.
HR Solutions
We combine competency-based personnel management with training and career development to help public administrations attract and retain top talent.
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GenIA, our Generative AI solution
An ecosystem of tools designed to transform the public sector. GenIA enables emergency monitoring and prediction, public policy analysis, open data management, enhanced citizen services, task automation, and the creation of public documents.
Our solutions
KVP, our human resources software
The leading platform for managing public sector personnel, payroll, and operations. It ensures optimal control over schedules, shifts, clock-ins, permissions, holidays, and incidents. Fully integrates with all government administration systems.
Sintra, our intelligent 360º reservation and service system
Sintra is a modular system designed to simplify and enhance omnichannel citizen service management. Features include appointment scheduling, chatbots, digital, in-person, and remote assistance, as well as advanced analytics.
Our Partners
Strategic alliances with the leading technology providers in the market
Inspiring seccess stories from public administrations
Empowering public sector success
#
THINGS HAPPEN HERE
We redesigned citizen-centered digital services for the Government of Aragón
The Digital Services of Aragón initiative was created to spotlight the digital transformation process underway in the services provided by the Government of Aragón, with a focus on citizens. hiberus’ digital agency is proud to contribute to this project, bringing expertise in design, usability, and accessibility.
Maintenance of applications, portals, and intranet for MITMA
The Ministry of Transport, Mobility, and Urban Agenda implemented our Atenea platform to manage the maintenance of its road network assets. Atenea provides maintenance companies with a web and mobile solution for technical support while unifying the management model through maintenance contracts.
We develop the Citizen Digital Account for the Community of Madrid
At hiberus, we conceptualized and designed Citizen Digital Account, the new app that simplifies access to over 100 public services for citizens and businesses. Leveraging Artificial Intelligence, we enhanced the user experience, focusing on proactivity, inclusivity, and personalization.
We created the national tourism statistics and data portal
DATAESTUR is a unique portal providing access to tourism data from various sources. At Hiberus, we drive the digitalization of the tourism sector through the development of our Tourism Intelligence System (SIT), integrated into this project. Using tools like Microsoft Azure and Power BI, our Data & Analytics team interprets collected data to enhance knowledge about tourists and improve decision-making.
We developed an app to boost local consumption for Zaragoza City Council
Our Mobile team created Volveremos, an app backed by Zaragoza City Council, along with its back-office for administrators and a back-end handling the app’s logic. The platform supports over 2,000 affiliated businesses, 80,000 users, and processes more than 3,500 transactions per hour to support local commerce.
We developed the Senate intranet using Liferay DXP
As Platinum Service Partners, we improved the usability and user experience of the Spanish Senate's intranet by migrating its previous site to Liferay DXP. This collaborative, user-centric platform represents a technological evolution for the Senate’s Development Area staff, introducing new functionalities and enabling greater personalization.
We manage the digital portals of Colombia’s central bank
The Central Bank of Colombia entrusted hiberus to manage its digital portals, positioning us as a key partner in the bank's digital transformation. We’ve developed and maintained secure, efficient platforms that enhance accessibility and financial information transparency for users.
We developed the design system for the General State Administration
With the goal of improving accessibility, consistency, and usability of public digital services, we created a detailed style guide tailored to the needs of the General Secretariat for Digital Administration, with a collaborative, user-centered approach.
We created a Simplification Manual for the Government of Navarra
The Government of Navarra collaborated with hiberus' public sector consultancy and design team to create a Simplification Manual. This guide evaluates internal processes' maturity and showcases best practices, aiming to deliver simpler, clearer, and more inclusive public services..
We developed an AI virtual assistant for the Royal Mint of Spain
Leveraging Generative AI and Machine Learning, we created a conversational assistant for the Royal Mint of Spain (Fábrica Nacional de Moneda y Timbre). This tool simplifies administrative processes, making it easier for citizens to complete their transactions efficiently.
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THE PUBLIC SECTOR MOVES FORWARD
EFFICIENT, TRANSPARENT, AND INCLUSIVE
Over 15 years of experience driving innovation in the public sector
Meet our leaders
“We help achieve the ultimate goal: bringing administrations closer to citizens.”
José María Subero Munilla
Manager of Digital Administration at hiberus
The latest news from hiberus
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