Technological solutions for the retail sector

We create integrated omnichannel experiences

The retail sector is undergoing an accelerated transformation driven by digitalization, new consumer habits, and the adoption of technologies such as AI, robotics, and virtual reality.

Consumers are seeking authenticity and convenience, while the technological gap between retailers continues to grow. Traditional retailers must quickly adapt to these trends and disruptive technologies to remain relevant. Sustainability and efficient logistics, with a focus on the last mile and the circular economy, are top priorities. E-commerce has redefined the market, and subscription models are reshaping customer relationships in an increasingly competitive environment.

At hiberus, we have been supporting leading retailers for over 15 years, developing core business projects and services, offering high-value solutions that directly impact their operations.

In the digital realm, we provide solutions in e-commerce, customer management, marketing, and portal management, all under an omnichannel strategy, automating processes using enabling technologies such as Artificial Intelligence and robotics.

We also address key challenges in Data & Analytics, focusing on data governance, data engineering, real-time data, and visualization applied to use cases like real-time sales monitoring and control, inventory management, and customer behavior analysis. Our main goal is to help businesses in the sector improve their entire value chain.

"Over 15 years supporting leading retail companies in their digital transformation."

Adapting retail companies to new consumer habits

Personalized shopping experience

Deliver a tailored experience using AI and behavioural data. Offer personalized recommendations, promotions, and offers aligned with customer preferences to boost conversion and loyalty.

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Omnichannel strategy at the core of your business

Unify your presence across all channels, physical and digital. With a solid omnichannel strategy, ensure a seamless customer journey across stores, apps, websites, and social media.

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Customer behavior analytics

Get to know your customers better than ever with big data tools and behaviour analytics. Anticipate trends, tailor your offerings, and enhance the customer experience with accurate, actionable insights.

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Supply chain automation

Automate and optimize your supply chain with advanced logistics and flow management tools. Increase efficiency, reduce costs, and ensure on-time deliveries.

Store layout optimization with data

Optimize your store layout and design using data analytics. Monitor customer flow and adjust the layout to maximize sales and enhance the shopping experience.

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Forward and reverse logistics

Streamline returns management with optimized reverse logistics. Improve post-sales experience and reduce operational costs.

Augmented Reality (AR)

Integrate augmented reality into your stores or online platforms, so customers can visualize products in their environment before purchasing, improving engagement and decision-making.

Warehouse automation with robotics

Introduce robotics and automation in your warehouses to boost efficiency, reduce errors, and accelerate the picking and delivery process.

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Our generative AI solution to automate content creation

With our ecosystem of Artificial Intelligence tools, retail businesses can generate content, images, and product descriptions, offer recommendations and personalizations, enhance customer service, predict trends, and optimize processes. We provide the most innovative technology in the industry to drive your business into the future.

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Deliver an optimal customer experience with our UX Management software

Our omnichannel interaction platform with bots and assistants helps transform the customer experience by offering comprehensive, exclusive, and personalized service, either in-person or via video call through the Online Personal Shopper system.

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Manage your workforce with our market-leading platform

KVP, our human resources software, enables the retail sector to maintain optimal control over shifts and schedules, hours worked, leave and vacation management, inventory, movements, order processing, and production status. It simplifies payroll management and HR operations for large companies.

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Automate content production with our AI solution for product sheets

Scriba processes product catalogs at scale using an ID and your business's data sources to generate text and images, automating processes and optimizing productivity. Everything is fully customizable, taking into account the style of each eCommerce.

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Recommerce, the brands' strategy for sustainability and increased profitability

The phenomenon of selling second-hand or reconditioned products has revolutionised the retail sector, allowing companies to adopt more profitable strategies in the long term. At hiberus, we help you transform your business and integrate recommerce actions.

Transform the retail customer experience with our Personal Shopping implementation.

Our intelligent service solution with an omnichannel experience offers an experience beyond the pure transactional sale or digitisation of the purchase process, providing comprehensive, exclusive and personalised service to each customer.

AI agents in the retail sector

In today's dynamic retail world, innovation is key to staying ahead of the curve. At hiberus, we are committed to excellence and digital transformation, and that is why we are integrating Artificial Intelligence (AI) Agents to revolutionize your shopping experience and optimize operations for all our customers.

AI Agents are not just a trend, they are the strategic tool that allows in the competitive world of retail to develop business and optimize operations.

At hiberus, we believe that technology should work for the development of the business, not as an end in itself but as a means and that is how we understand it. The implementation of AI Agents is a bold step towards a smarter, more efficient and customer-centric retail.

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Advanced customization

Our AI Agents analyze habits and preferences to offer fully personalized recommendations, promotions and experiences, anticipating each customer's needs.

24/7 customer service

Chatbots and virtual assistants are always available to solve doubts, guide the purchase process and improve the customer experience, freeing your team for more strategic tasks.

Intelligent inventory

AI agents are able to accurately predict demand, optimize stock, reduce shrinkage and avoid breakage. This translates into increased profitability and an efficient supply chain.

Advanced data analysis

We process each interaction to detect trends, opportunities and areas for improvement, facilitating more accurate and agile business decisions.

Unified omnichannel experience

We integrate all channels (web, physical store, mobile) to offer a coherent and seamless experience that reinforces loyalty.

Operations optimization

AI agents decide which products to position, when to launch promotions and how to improve operational efficiency to maximize results.

Our Partners

Strategic alliances with leading technology providers in the market

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Inspiring client success stories

Driving the success of leading international companies

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THINGS HAPPEN HERE

Our Role as the Main Data Provider for Inditex

We implemented real-time data processing for one of the world's leading retail groups, developing a new informational architecture based on the cloud for data modeling. We also optimized production and reduced stock levels through Big Data and Machine Learning.

Creating Sweet & Coffee’s mobile loyalty application

The coffee chain partnered with hiberus to launch a technological solution for its Loyalty Program. This app enables customers to easily manage their points and rewards, enhancing the customer experience with personalized services and boosting satisfaction and loyalty.

Over 7 years leading the digital transformation of El Corte Inglés

We are present with more than 70 professionals in projects ranging from the migration to a new microservices architecture, the optimisation of stock in its sales channels, to the promotion of e-commerce for its different lines of business and own brands.

We are the digital partner of Pikolín for the launch of its B2C

The leading manufacturer in rest trusted hiberus for the design, development and maintenance of its eCommerce with the Magento solution, managing orders and stock from its platform. The operation of this platform has RPA technology to automate orders, in addition to the work of our UX and QA teams, essential to ensure the usability and quality of the application.

We designed the digital strategy for Fútbol Emotion

With a result of doubling its national turnover, we executed a migration plan for its rebranding. The SEO area and a 360º communication plan were key to success, in addition to the Data & AI team, which used data collection and Machine Learning technology to segment audiences.

Improving data-driven decision making for Affinity

Through advanced data analytics, we implement a comprehensive Business Intelligence solution that centralises and analyses data from multiple sources, enabling the company to gain a complete and accurate view of its performance and market.

Optimising customer service processes for Mango

We designed a Service Cloud solution tailored to the highest retail standards that integrates with other systems for a complete view of the customer and a more efficient experience.

We created the mobile application for internal use for KFC

One of the restaurant chains with the largest international presence has relied on hiberus for the development, design and implementation of a new mobile application for internal communication and management, centralising information and facilitating the management and control of personnel.