We increased by 60% its assignment and attention to notices.
#WE ARE
DIFFERENT
#WE ARE
DIFFERENT
Streamline TAS management and organization
Atenea’s modular design allows for the integration of new functionalities and customized modules tailored to each project’s needs.
TAS Management
Centralize the entire SAT process in one tool: from receiving and assigning alerts to monitoring, managing contract life cycles, billing and payments, inventory management, and post-sale follow-ups.
Complete process management
- Technician management and settlements
- Maintenance alerts by mileage
- Management and tracking of your product installers
- Reports on TAS status and performance
- Comprehensive management of manufacturer warranties
Integrations
- Movildata Integration: For fleet control and mobile team management
- Testo, Dräger & Sauermann Integrations: To analyse and record data from combustion gas analysers
Alert management
- Automatic and manual alert reception and assignment
- Alert tracking
- Fleet monitoring
Contract lifecycle management
- Configuration of different contract types
- Contract review management
- Billing and automatic payments for customer maintenance
- Maintenance checklist configuration
- Tracking contract activations and deactivations
Real-time billing and payment
- Price sheet creation from Central Services
- Billing for warehouse sales, service calls, and maintenance contracts
- Warranty settlements with manufacturers
- Integration with external accounting systems
Fixed and mobile warehouse management
- Automatic material reservations
- Warehouse alerts
- Purchase and sales order tracking
- Custom barcode generation
- Warehouse movement logging
Mobile app for technicians
The mobile app allows technicians to receive their daily routes, view alerts, digitally sign documents, log hours, input expenses, and manage stock—all without visiting the office. It works both online and offline, enabling seamless operation even in areas without connectivity.
Document access
- Download stored documents from the server
- View machine, customer, or alert-related documents
On-site billing
- Predefined or technician-created quotes
- Digital signature for quotes directly from mobile devices
- Email delivery of invoices to customers
Stock and operations control
- Barcode scanning
- Stock check and parts request
- Permission management for technicians
- Operations checklists
- Photo capture
Time tracking
- Technician workday logging
- Total work hours calculation
- Break recording (e.g., rest, meals, vacations)
Alert management
- Custom alert creation
- Detailed alert viewing
- Bulk alert signing
Technician monitoring
- Track traveled distance, stops, and visited locations
- View routes taken within a specified date range
- Pinpoint technicians’ exact locations
- Map view of alerts’ positions and status
- Integration with Movildata
SMS and IP telephony
Communicate seamlessly with your customers. Schedule messages, manage predefined templates, and send automated satisfaction surveys to gather feedback after service completion.
Messaging service
- Schedule SMS deliveries
- Access sent SMS history
- Manage predefined messages
- Send SMS from multiple platform points
Survey delivery
- Schedule customer satisfaction surveys
- Automate sending via SMS or Email
- Record responses directly in the TAS
Capture of valuable information
- Customizable position capture frequency
- Works both online and offline
Geolocation
Track your technicians in real-time with hiberus LiveTracker, our GPS-based geolocation platform.
Why choose Atenea
Advanced software
Stay ahead with cutting-edge technology, including digital signature capture, integration with Testo combustion analyzers, technician LiveTracker, IP telephony, and SMS delivery to customers.
Multi-brand and multi-company
Easily manage multiple companies with independent invoicing and support various brands and manufacturers with versatile configuration options for rates and warranties.
Comprehensive management with unified data
Streamline your TAS operations by entering data just once into the system, increasing productivity by 25% and improving customer satisfaction.
Full integration
Seamlessly integrate with software such as Scada, SAP, Oracle, Sage, A3, Geyce, and Microsoft Dynamics 365 to gain a global perspective of your organization. Atenea is already integrated with over 10 accounting systems.
Mobile technology
The Atenea mobile app enables technicians to stay on the move, receive daily alerts, and maintain constant communication with central operations and the team, without ever needing to return to the office.
Industry-recommended TAS Software
Atenea has been endorsed by leading brands in the sector and recognized by the Ministry of Transport, Mobility, and Urban Agenda as the best TAS application on the market.
Image
We develop cutting-edge technology solutions for every sector
With over 20 disruptive solutions, we challenge traditional perspectives and meet the evolving demands of the market.
Inspiring customer success stories
Driving the success of leading international companies
#
THINGS
HAPPEN
HERE
Centralized management of technical services
Implementation of TAS Central Atenea for managing 140 technical service centres across the Iberian Peninsula.
Complete post-sales digitalization
Centralized post-sales management within a single application, eliminating paper usage and digitizing all documentation.
Centralized control of all associated TAS operations
Achieve centralized business oversight with Atenea, implemented as the management system for all affiliated SATs. The solution is fully customized and seamlessly integrated with central systems, ensuring unified control and streamlined processes across all service centers.
Already using Atenea
The latest news from hiberus
FAQ
TAS software is a solution designed to optimize the management of technical services offered by companies, such as repairs, installations, maintenance, and issue resolution. From receiving work orders to final billing, TAS software integrates and centralizes the management of all TAS areas.
This streamlines time and resources, enhances service quality, and improves business profitability.
TAS software brings many advantages to companies, among which the following are worth mentioning:
Faster response times
By automating tasks and ensuring optimal management of processes—from receiving alerts to assigning technicians and resolving issues—SAT software accelerates service response times.
Improved internal communication
It enhances coordination and synchronization across departments and technicians, preventing overlaps and reducing unnecessary delays among team members involved in the service.
Service tracking and insights
TAS software enables detailed tracking of service interventions, offering valuable insights into time spent, resources used, and costs incurred. This supports better decision-making.
Higher customer satisfaction
Quick, efficient resolution of issues results in a higher quality service that customers appreciate. This builds stronger relationships and increases customer loyalty.
Increased productivity
Technicians can receive daily alerts and access all the information needed for their tasks. This enables real-time incident management, allowing immediate responses and better workflow control.
Cost reduction
Optimizing resource usage and response times helps lower costs and boost profitability, delivering a higher return on investment.
TAS software is tailored for professional technical service providers, including electricians, plumbers, locksmiths, installers, workshops, and similar businesses. These companies benefit from a management system to simplify their daily operations, such as: Data registration, handling alerts, incidents, and reviews, and contract and billing management.
Technical service companies need a solution that simplifies and accelerates service management to improve response times and deliver higher-quality service. Atenea is the ultimate solution.
Atenea is specifically designed for TAS management, covering the entire service process lifecycle. It centralizes all data and operations into a single system, helping professional technical service companies to: coordinate their teams, organize daily tasks efficiently and improve overall TAS management. By using Atenea, businesses can ensure streamlined operations, better organization, and enhanced customer satisfaction.
