Caso de éxito

MAS Prevención, a service specialising in occupational risk prevention, faced several challenges in the management of its services and user experience. These challenges included:

1. Digitalisation of services: The process of providing occupational risk prevention services needed to be digitised to improve efficiency, accessibility and communication with users.
2. Centralisation of information: MAS Prevención required a solution to centralise all information related to occupational risk prevention management, so that it could be consulted and managed more efficiently.
3. Optimisation of measurement and reduction of efforts: The measurement and monitoring of processes required improvements, as the efforts were high and travel times were unnecessary on many occasions.
4. Diversification of communication channels: MAS Prevención needed to offer a multi-channel experience to users, improving their accessibility to services through different points of contact, such as mobile devices, web and other channels.

hiberus implemented Sintra, an intelligent software for customer experience management, which enabled MAS Prevencion to digitise its services and centralise information efficiently, improving the user experience. The key solutions were:

1. Digitisation and centralisation of services::
   • Sintra enabled MAS Prevención to digitise all its services, centralising the management of occupational risk prevention on a single platform accessible to both professionals and clients.
   • The consultation and management of information was optimised, eliminating manual processes and improving agility in decision-making.
2. Scalability and adaptability:
   • The implemented solution is scalable and adaptable to the changing needs of the company, allowing the development of new developments and adaptations as the company evolves and new demands arise.
   • This adaptability has allowed MAS Prevención to expand and diversify its services without losing efficiency or quality in the user experience.
3. Improved measurement and reduction of effort:
   • Sintra facilitated the automation of the measurement and monitoring of services, reducing manual efforts and travel times associated with the management of occupational risk prevention processes.
   • This allowed MAS Prevención to offer a more agile service with greater precision in the monitoring of each client and each case.
4. Diversification of communication channels:
   • The platform made it possible to integrate multiple communication channels, offering users different options for interacting with MAS Prevención, such as mobile applications, web portals and other channels.
   • This diversification improved the accessibility of services and offered a more fluid and personalised experience to clients.

With the implementation of Sintra, MAS Prevention managed to digitise and centralise its services, optimise customer experience management, and improve operational efficiency, all while diversifying interaction channels and ensuring a more agile and accessible experience for users.