"At hiberus, we focus on harnessing technology to create a robust and flexible infrastructure capable of supporting the growing demands for data and connectivity."
José Luis Martínez
Director of Telecom, Media, and Technology.
#WE ARE
DIFFERENT
#WE ARE
DIFFERENT
“More than 15 years creating and applying technologies for telecommunications.”
Automation and intelligent maintenance
Network automation
Streamline and automate network management with AI-powered solutions. Improve operational efficiency, reduce human error, and accelerate response times to incidents.
Customer service automation
Enhance customer support with AI-driven chatbots and virtual assistants. Automate responses to frequently asked questions and resolve technical issues faster and more efficiently.
Predictive maintenance
Anticipate failures in your networks and equipment. Leverage IoT sensors and data analytics to detect potential issues before they become critical incidents.
Smart and efficient network management
Real-time monitoring
Track service quality in real time. Use IoT and advanced monitoring tools to detect issues before they impact users, minimizing downtime.
Network optimization and traffic management
Maximize network performance through intelligent traffic management. Use AI-based algorithms to prioritize and optimize data flow, ensuring better service quality.
Fiber optic network optimization
Accelerate the deployment and management of fibre optic networks with advanced planning and analysis tools. Boost infrastructure efficiency and ensure greater speed and coverage.
Infrastructure, security, and technology transition
Network infrastructure security
Protect your networks with advanced cybersecurity. Prevent attacks and vulnerabilities with integrated solutions that safeguard the integrity of critical telecommunications infrastructure.
Internet of Things (IoT) Solutions
Build a robust infrastructure for IoT. Connect devices and sensors efficiently and securely, opening new business opportunities and enhancing connectivity.
Cloud transition
Streamline your migration to the cloud. Offer secure, scalable solutions for moving telecom services to the cloud—optimizing resources and reducing infrastructure costs.
Data, services, and customer experience
Data management and predictive analytics
Make the most of your data. Leverage big data and predictive analytics to anticipate user behavior, enhance customer experience, and adjust services in real time.
Digital service integration
Accelerate the deployment of new digital services. Provide users with integrated solutions such as streaming TV, smart home IoT, and cloud services, all managed from a single platform.
Billing and customer management
Simplify billing and customer management with automated platforms. Improve customer experience with faster, more efficient systems and reduce billing errors.
Over 15 years of experience driving the telecom sector forward
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Xalok, #1 tool for content creation, edition and distribution
With our market-leading platform, you can manage the content of your portal in all its formats. It offers features such as an easy-to-use editor with image crop tools, Drag&Drop functionality, live editing, and one-click publishing. Additionally, you can manage content indexing and distribution across social media platforms.
Our solutions
Optimize resources with our intelligent 360º reservation and service management system.
Our modular system simplifies and enhances the management of omnichannel user experience and support, offering features such as appointment scheduling, chatbots, digital, in-person, and remote support, as well as advanced analytics.
Accelerate the growth of your telecom business with Artificial Intelligence.
Gain full control over your business with our human resources software.
Enhance the quality of your technical services with our specialized software
Empower your internal community with our corporate communication solution.
Our Partners
Strategic alliances with the leading technology providers in the market
Inspiring client success stories
Driving the success of leading international companies
#
THINGS
HAPPEN
HERE
We implement RPA solutions for process automation for Telefónica
The leading telecommunications company has relied on hiberus for the development of several projects. Among them, the quality assurance of its B2C platform, the coordination and management of its programmatic advertising and the implementation and evolution of its internal RPA Center of Excellence.
Redesigning the Movistar Home portal
We carry out the entire process of design, evolution and maintenance of Movistar applications available on users' TVs, optimizing their user experience and simplifying support.
We created a point-of-sale location platform for Vodafone
The telco has more than 600 points of sale. At hiberus, we have developed its local positioning strategy and its Store Locator, which allows integration with local broadcasting and management platforms.
We developed Jazztel's B2C sales portal
We created and maintained Jazztel's new sales portal based on Oracle ATG, with an integration with corporate systems to consult customer qualification coverage. In addition, we implemented an advanced web analytics system.
We developed the new digital strategy for Phone House
The telco services sales chain trusts hiberus to design its new scalable architecture based on connected microservices, centralizing all transactional and functional processes in a single point. We also took care of the implementation of a new content management system.
Leading the construction of Orange's new B2C with Salesforce
One of the main telco operators in the market has relied on our Salesforce specialist team for the adaptation and development of its new product catalog. The cloud environment has allowed us to support Orange in its migration project and redesign of its core B2C platform.
We implemented the broadcast option for Win Sports
We generated new generation added value with Near Real Time delivery of relevant content for subscribers. We implemented technology for subscription management, simplifying its mechanics in the portal, for the Colombian sports television channel.
Maximizing results with innovative strategies for Digicel
The Jamaican telecommunications company relies on hiberus for a comprehensive management of the commercial process, from demand generation to the logic of product delivery. It also includes the management of the marketing strategy, e-commerce assets such as the portal and CRM, contact center sales and logistics.
We have been a strategic partner of Claro for 20 years
We are partners in the development of the digital ecosystem of Claro, the Mexican telco conglomerate, strengthening the omnichannel, promoting online shopping channels and the process of bill collection. We also develop their apps and e-commerce of telephony packages and products.
We have been working with Telecom for more than 5 years
The telco leader in Argentina relies on SAP S4 Hana experts from hiberus for its business merger with Cablevisión. This involved the implementation and maintenance of SAP ECP for 25,000 employees and more than 10 companies, in addition to the implementation and maintenance of its multi-entity payment reconciliation system.
Meet our leaders
"Our goal is to assist our telecommunications clients with their digital transformation needs."
José Antonio Moriano
Commercial Director of Media and Telecom.
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