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hiberus eXperience

We imagine how people will interact with technology in the coming years

#WE ARE
DIFFERENT

#WE ARE
DIFFERENT

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A more intuitive and conversion-oriented mobile experience. Over 3 million downloads and high user ratings.

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More agile and frictionless internal interaction. –30% in resolution times for more than 70,000 employees.

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A mobile experience that becomes the customer's preferred channel. +500,000 active users.

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We connect citizens and local businesses. Over €150M in purchases generated.

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Frictionless payment and refueling experience. Faster, more loyal.

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Clearer and more efficient industrial processes. Fewer errors, higher quality.

A dedicated area focused on defining and implementing digital strategies 100% aligned with business objectives and user expectations.

We provide a global approach

We integrate strategy, design, and technology to strengthen the entire digital ecosystem of our clients.

 

Strategic Design

We help organizations make business decisions that improve results in uncertain environments.

 

Research & Behavioral Design

We design with purpose, understanding your customers’ needs and expectations to create solutions that truly fit them.

 

Conversational Design

We design natural and fluid digital interactions, removing technical barriers between people and technology by using language — our most basic communication tool — as the interface.

 

Experience & Interaction Design

We bring your ideas to life by transforming them into digital products and services that meet people’s needs and expectations.

UX Writing & Clear Communication

From defining voice and tone to creating content that improves your customers’ experience, transforming generic interfaces into intuitive, accessible, and human experiences.

 

Accessibility

Our products and services are inclusive and accessible from the very beginning. We have a specialized team that ensures every digital product, from design to development, is usable by everyone.

 

Visual Narratives

We transform data into stories that communicate meaning through infographics and visual storytelling that take digital content to the next level.

WHAT MAKES US DIFFERENT

National Design Award

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Digitalization Award for Volveremos (Spanish Chamber of Commerce Awards)

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SAP Quality Awards – Best CX Govern d’Andorra

WE LEAD WITH CUTTING-EDGE TECHNOLOGY

Native and Hybrid Mobile Applications

We develop native, hybrid, and cross-platform solutions for iOS and Android following high-performance standards. We create custom software with clean architectures that leverage the potential of each operating system to ensure a smooth and robust user experience.

Modern Frontend Ecosystems (Angular, React, Vue)

We build scalable portals and platforms using the most advanced front-end frameworks such as Angular, React, or Vue.js. We specialize in creating fast and efficient interfaces that integrate naturally with any backend or third-party systems.

Multi-Device Interfaces

We extend digital presence to any touchpoint, from smartwatches to kiosks or interactive screens. We ensure brand consistency and service continuity across the entire hardware ecosystem, adapting to the specific characteristics of each device.

Management & Lifecycle

We guarantee product evolution and security through customized Design Systems and reusable components. We manage analytics, agile deployment, and preventive maintenance to ensure the stability and growth of the solution over time.

#
THINGS
HAPPEN 
HERE

The new Esergui - AVIA refueling experience

Avia

Esergui - AVIA and hiberus have transformed the traditional refueling model with the launch of AVIApocket, a native mobile app that digitizes the experience at service stations.

We develop the Citizen Digital Account for the Community of Madrid

Madrid Digital

At hiberus, we conceptualized and designed Citizen Digital Account, the new app that simplifies access to over 100 public services for citizens and businesses. Leveraging Artificial Intelligence, we enhanced the user experience, focusing on proactivity, inclusivity, and personalization.

We built the digital asset management platform for EITB

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One of Spain’s leading media groups entrusted hiberus with migrating all its public radio and television portals to Adobe Experience Manager. This initiative aims to attract new audiences, enhance the user experience with real-time content personalization, and optimize the management of all digital assets.

We developed the new B2C mobile application for Nationale Nederlanden

Nationale Nederlanden

We provided a multidisciplinary team for the Dutch insurance company, which relies on hiberus to develop solutions in response to business needs, either evolving existing systems or creating new projects. Their customer app has been created with React Native technology.

We developed an app to encourage local consumption for the Zaragoza City Council.

Our Mobile team has developed Volveremos, an app promoted by the City Council of Zaragoza, a back-office for administrators and the back-end with all the application logic. It has more than 2,000 stores, more than 80,000 users and more than 3,500 transactions per hour of help to commerce.

We developed FCC's internal web app

FCC

Our Mobile area has created a platform for the international group to manage more than 60,000 employees, allowing them to manage their data autonomously, improving communication and administrative efficiency. It also ensures the protection of confidential information, increasing cybersecurity.

We created the mobile application for internal use for KFC

KFC

One of the restaurant chains with the largest international presence has relied on hiberus for the development, design and implementation of a new mobile application for communication and internal management, centralizing information and facilitating the management and control of personnel.

We created Sweet & Coffee's loyalty mobile application

The coffee shop chain has implemented with hiberus a technological solution for its Loyalty Program, which allows its customers to easily manage their points and rewards. This application has improved the customer experience, allowing for more effective personalization and a significant increase in customer loyalty and satisfaction.

We created the UX/UI office for Eroski

Eroski

Composed of visual and UX designers and front-end developers, the hiberus team has created a user-centered experience design, improving the experience of their websites.

We redesigned citizen-centered digital services for the Government of Aragón

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The Digital Services of Aragón initiative was created to spotlight the digital transformation process underway in the services provided by the Government of Aragón, with a focus on citizens. hiberus’ digital agency is proud to contribute to this project, bringing expertise in design, usability, and accessibility.

THE PEOPLE WHO MAKE OUR SUCCESS POSSIBLE

“We design experiences to optimize and simplify processes. We combine the latest technological trends, delivering intuitive, robust, and highly scalable solutions.”

Antonio Rentero Cano

Global Head of Mobile

“We define, design and implement digital strategies that allow us to achieve business objectives and meet the expectations of our users.”

María Rox

Head of Agencia Digital

FAQs

hiberus eXperience is the specialized area within hiberus dedicated to conceptualizing, designing, and implementing digital experience strategies focused on business outcomes. 

We combine research, design, technology, and artificial intelligence to build new forms of relationships between brands and people.

We don’t just design interfaces. 

We design relationships. 

Our approach integrates: 

  • Business strategy
  • AI-driven research
  • Conversational design
  • Omnichannel experience
  • Analytics and continuous improvement 

The experience doesn’t end with design: we measure, optimize, and evolve based on real data.

We apply AI throughout the entire lifecycle:

  • Automated analysis of qualitative data (sentiment, intent, behavioral patterns)
  • Data-driven personas and customer journeys
  • Chatbots and intelligent assistants
  • Brand positioning optimization in LLM environments
  • Predictive models for personalization and proactivity

AI allows us to democratize research and make faster, more accurate decisions.

We work on projects such as:

  • Redesign of complex digital experiences
  • Definition of omnichannel strategies
  • Design and implementation of conversational assistants
  • Creation of corporate Design Systems
  • Optimization of data-driven digital journeys
  • Phygital experiences and hybrid interaction models

We work with leading organizations in sectors such as banking, insurance, retail, industry, healthcare, and public administration

Our approach adapts to highly regulated contexts and complex digital environments.

Experience must be measurable. 

We define quantifiable use cases from the beginning and work with: 

  • Conversion and retention KPIs
  • Adoption metrics
  • NPS and satisfaction
  • Operational efficiency indicators
  • Revenue impact or cost reduction

Continuous improvement is based on advanced analytics.

Yes. 

We can work as: 

  • External strategic team
  • Design and conceptualization partner
  • Integrated team within the client’s operating model
  • Managed service with continuous evolution 

We adapt to the structure and digital maturity of each organization.

Accessibility is not a final layer: it is a design principle

We incorporate accessibility criteria from the conceptualization phase to ensure that anyone can interact with digital products and services.

Yes. 

We design and develop mobile applications, modern web ecosystems, and multi-device interfaces, leveraging the global technical capabilities of hiberus (architecture, DevOps, QA, cloud, cybersecurity, and data).

We combine experience and technology to deliver real impact.

Start designing your relationship model for the future today

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