The purpose of the Quality Management System Policy is to ensure the ability of Hiberus Tecnología de la Información S. L. in order to provide a product or service that satisfies the requirements of its customers and other interested parties, increasing their customer satisfaction through quality and continuous improvement.
The Policy has been approved by the Hiberus Board of Directors, assuming the commitment to integrate this policy into the daily management activities, have an annual audit report and communicate this to ensure its suitability.
The objectives set out therein are:
– Correct communicating and dealing process with the administrative incidents.
– The Quality Manager is responsible for the maintenance and implementation of this Policy.
– Comply with legal, regulatory, client, QMS and other requirements that the organization may subscribe to.
– Plan, implement, maintain, review and continuously improve the QMS in order to optimize its operation.
– Involve employees through communication and comprehension of the Policy, encouraging participation, involvement and a sense of responsibility in complying with this Policy and its procedures as applicable to their position.