Our technical service moves to be able to give support during the start-up of the system
Telephone support and remote connection not only for actions that require an immediate solution but also for improvements of the system outside the hours of attention to the visitor
What is the value proposition of the IACPOS platform
Availability 24 x 7 x 365
Corrective and preventive maintenance
Remote solution of problems that can be corrected
Attention and maintenance in the Center or for the Event wherever you are
The IACPOS Support service is adapted to all the levels and needs of each client: care of incidents, remote connection, maintenance, etc.
- Availability 24 x 7 x 365 of the server infrastructure
- Global incident management
- Remote connection
- On-site displacement for possible incidents that require it.
- Preventive, perfective and corrective maintenance
- Establishment of the different levels of criticality
- Permanent update service
- Total availability of the service
- Telephone support to help in the configuration of events and products
- Hardware maintenance associated with our system
- Technicians specialized in ticketing systems
- Specialized technicians in the configuration part
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