{"id":1548,"date":"2014-07-24T11:56:13","date_gmt":"2014-07-24T09:56:13","guid":{"rendered":"https:\/\/www.hiberus.com\/blog\/?p=1548"},"modified":"2023-12-14T13:41:38","modified_gmt":"2023-12-14T12:41:38","slug":"optimizacion-de-un-sat-con-tecnologia-2","status":"publish","type":"post","link":"https:\/\/www.hiberus.com\/crecemos-contigo\/optimizacion-de-un-sat-con-tecnologia-2\/","title":{"rendered":"Optimizaci\u00f3n de un SAT con tecnolog\u00eda"},"content":{"rendered":"<p>Una empresa dedicada al <strong>servicio de asistencia t\u00e9cnica (SAT)<\/strong> es aquella que se encarga del mantenimiento o reparaci\u00f3n de los productos que han sido instalados en los clientes. Sus t\u00e9cnicos normalmente est\u00e1n\u00a0a pie de\u00a0calle realizando los trabajos necesarios en las empresas que solicitan el mantenimiento pero necesitan estar en contacto directo con las oficinas centrales, que les notificar\u00e1n sobre el estado de los avisos, stock de piezas y productos, etc.<\/p>\n<p>Hoy en d\u00eda, con los avances tecnol\u00f3gicos existentes, se han desarrollado\u00a0herramientas que permiten la <strong>gesti\u00f3n integral de todo el ciclo de trabajo de un SAT\u00a0<\/strong>(Gesti\u00f3n de Avisos, Asignaci\u00f3n de Avisos, Control de Stock, Reparaci\u00f3n, Facturaci\u00f3n, Seguimiento&#8230;), es decir, una herramienta que facilita el\u00a0seguimiento desde la recepci\u00f3n de un aviso hasta la finalizaci\u00f3n por un t\u00e9cnico y seguimiento postventa.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1550\" src=\"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2014\/07\/ciclo_vida_atenea.png\" alt=\"Ciclo de Vida de un SAT\" width=\"536\" height=\"305\" srcset=\"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2014\/07\/ciclo_vida_atenea.png 1029w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2014\/07\/ciclo_vida_atenea-300x171.png 300w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2014\/07\/ciclo_vida_atenea-1024x583.png 1024w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2014\/07\/ciclo_vida_atenea-768x437.png 768w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2014\/07\/ciclo_vida_atenea-360x205.png 360w\" sizes=\"auto, (max-width: 536px) 100vw, 536px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Queremos mostraros\u00a0el caso de <strong>Zarvigas<\/strong>,\u00a0una empresa especializada en la\u00a0instalaci\u00f3n y mantenimiento de sistemas de calefacci\u00f3n con 17 a\u00f1os de recorrido que quer\u00eda\u00a0mejorar su gesti\u00f3n con las reparaciones y con el servicio de\u00a0atenci\u00f3n al cliente. En este v\u00eddeo, Juan Ram\u00f3n Vera, responsable de Zarvigas, nos habla de la problem\u00e1tica de su empresa y c\u00f3mo ha sido la integraci\u00f3n de\u00a0<a href=\"https:\/\/www.hiberus.com\/soluciones\/atenea\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Atenea<\/strong><\/a>,\u00a0el <strong>software de Servicios de Asistencia T\u00e9cnica<\/strong> desarrollado por Hiberus.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/6zuVrDR7h3I\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><a href=\"https:\/\/www.hiberus.com\/soluciones\/atenea\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Atenea<\/strong><\/a>\u00a0permite a Zarvigas gestionar todo\u00a0el ciclo de vida de un aviso, facilitar la comunicaci\u00f3n entre oficinas y t\u00e9cnicos controlar el\u00a0stock y, en definitiva, favorecer que los servicios de la empresa sean m\u00e1s\u00a0\u00e1giles y eficaces. Mientras los t\u00e9cnicos realizan las reparaciones\u00a0pueden\u00a0acceder a la informaci\u00f3n en tiempo real y notificar el estado de todos los avisos. Adem\u00e1s, la aplicaci\u00f3n est\u00e1 homologada y recomendada por Motorola, Telef\u00f3nica y Vodafone.<br \/>\n<a href=\"https:\/\/www.hiberus.com\/soluciones\/atenea\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-31482 size-large\" src=\"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2012\/02\/kit-digital-atenea-v2-1024x535.png\" alt=\"\" width=\"1024\" height=\"535\" srcset=\"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2012\/02\/kit-digital-atenea-v2-1024x535.png 1024w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2012\/02\/kit-digital-atenea-v2-300x157.png 300w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2012\/02\/kit-digital-atenea-v2-768x401.png 768w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2012\/02\/kit-digital-atenea-v2-360x188.png 360w, https:\/\/www.hiberus.com\/crecemos-contigo\/wp-content\/uploads\/2012\/02\/kit-digital-atenea-v2.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n        <div class=\"row\">\n            <div class=\"block-cta-form\" style=\"background-color: #003664;\">\n                <div class=\"content-cta-form\">\n                    <div class=\"text-cta-form\">\n                        <p class=\"title-cta-form\">\u00bfQuieres m\u00e1s informaci\u00f3n sobre nuestro software de gesti\u00f3n de SATs?<\/p>\n                        <p>Contacta con nuestro equipo de Atenea<\/p>\n                    <\/div>\n                    <div class=\"form-fields\">\n                        \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f33973-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"33973\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/crecemos-contigo\/wp-json\/wp\/v2\/posts\/1548#wpcf7-f33973-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de 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que&#8230;<\/p>\n","protected":false},"author":6,"featured_media":1551,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_ayudawp_aiss_exclude":false,"footnotes":""},"categories":[252,10],"tags":[16,79,82],"class_list":{"0":"post-1548","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-servicio-tecnico","8":"category-soluciones","9":"tag-atenea","10":"tag-software-de-servicios-tecnicos","11":"tag-software-para-sat"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/posts\/1548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/comments?post=1548"}],"version-history":[{"count":4,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/posts\/1548\/revisions"}],"predecessor-version":[{"id":39024,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/posts\/1548\/revisions\/39024"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/media\/1551"}],"wp:attachment":[{"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/media?parent=1548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/categories?post=1548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hiberus.com\/crecemos-contigo\/wp-json\/wp\/v2\/tags?post=1548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}